Ghost Kitchen Automation can be one of your major concerns if you want to optimize restaurant operations.
It’s not only important for reducing your workload but it also helps with providing a satisfactory experience to the customers.
If you’re running a ghost kitchen for a few weeks or months, you must have noticed that the customers are always in a hurry.
They want their food to be delivered as soon as possible. And they don’t like to engage with those complicated payment processing systems.
So, you need to take advantage of the technology to facilitate your customers in the best possible way.
The best thing about ghost kitchen automation is that it can eliminate those stupid mistakes that usually occur because of human involvement.
How to Improve Ghost Kitchen Automation?
In this article, we’ll highlight some information about how you can improve your ghost kitchen by automating several tasks.
When you’re running a ghost kitchen, the customers place orders online.
Normally, a customer representative entertains the customer. And they carry out the billing process manually.
The problem is that these representatives often mix up orders and bills. As a result, customers have to face some trouble.
After such a bad experience, the customers do not order food from that ghost kitchen again.
The benefit of automatic billing is that you can eliminate the risk of making some mistakes.
And you can provide excellent service to your customers. The best part is that the advanced POS systems are now equipped with this feature.
It means you just need to look for a system that comes with this feature. Thus, you won’t have to pay extra to get this feature.
Cloud Telephony is really important for ghost kitchen automation.
If you entertain a number of customers every day, you have to use multiple phone numbers so that the customers may contact you on a different number if the main number is busy.
Now, the problem is that the customers don’t like to save a list of numbers on their phones to place an order from a ghost kitchen.
It’s your responsibility to solve their problem without causing any trouble.
Fortunately, Cloud Telephony can solve this problem by setting up a virtual number for you.
Now, this is the only number you’d give your customers to contact you. But in the back end, the virtual number is connected to multiple numbers.
And it automatically connects your customers to the available line when the main number is busy.
Accounting and Reporting
How can we forget the accounting and reporting software products when talking about the Ghost Kitchen Automation?
Keeping a track of your finances can be very difficult if you aren’t using an advanced reporting system.
The best part is that most of the POS systems are now equipped with this feature.
You just need to learn the proper use of this feature so you may provide amazing service to your customers.
The Inventory Management system is a separate system you’d have to use for ghost kitchen automation. However, it can be integrated with the POS system.
The inventory management system keeps a track of food items that are available in the stock. And it immediately alerts you if a food item is running out.